Placing an Order

1. How much does it cost?
2. Is it safe, will you return my original tapes?
3. Do you guarantee your work, what if I'm not satisfied?
4. How many DVDs or hard drives will I get?
5. How many hours of footage will fit on one DVD or hard drive?
6. How do I order more copies?
7. Do you have any restrictions regarding the content of the video tape?

Home Movie Editing and Media

8. Will I be able to edit my movies?
9. Will my new DVD play on my DVD player?
10. I have very specific needs for my menu, chapters, editing, etc. Can you help?
11. Can I edit my new DVD on my home computer?
12. Can I combine footage from multiple tapes onto one DVD?

Shipping

13. How do I place an itemized order; how should I send my movies?

General

14. How do you transfer video tapes (the process)?
15. What tapes do you convert?
16. What is the best way to preserve my home movies?

1. How much does it cost?

Pricing varies depending on the number of tapes. Please note that shipping quotes are given as good faith estimates. Orders containing extra large reels, orders requiring multiple boxes, or orders with increased weight may be subject to additional shipping charges.

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2. Is it safe?

We receive orders from around the United States on a daily basis. Movies are not destroyed or damaged in the process. An operator is with your movie during every step of the process. We return your original media to you – including the boxes and labels.

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3. Do you guarantee your work, what if I'm not satisfied?

Customer satisfaction is very important to us. We are committed to fixing any problem that is not a result of the orginal video in a timely manner.

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4. How many DVDs or hard drives will I get? How many DVDs or hard drives will it take to complete my order?

As many as it takes! You do not have to calculate how many DVDs will be needed to complete your order. We only need to know how many complete copies of your movies you’d like to receive. If your order takes 10 DVDs to create a complete copy that is what we deliver. The cost of your media is calculated when you place an order - so the number of DVDs needed will not further affect your price.

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5. How many hours of footage will fit on one DVD or hard drive?

We can put roughly two hours of video footage on one DVD.

Hard drive sizes vary, based on the size of your order. But, an estimate for how many hours of footage we can fit on each size hard drive are as follows (1 hour = 15 GB):

300 GB = 18 hours
500 GB = 31 hours
750 GB = 46 hours
1 TB = 62 hours

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6. How do I order more copies?

To ensure that we can accommodate your copy order, please place your copy order within 30 days after receiving your shipment.

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7. Do you have any restrictions regarding the content of the video tape?

There are several instances where your video tape will be returned without being converted to DVD. If we do not transfer the home movie for any of the following reasons, the associated transfer costs will be refunded to your card:

• Blank video tape
• Objectionable Material
• Copy Protection
• Copyright*
• Video with too much physical damage

*If you do have items under copyright protection, and you are, or have permission from, the original copyright holder, please include this copyright waiver and we'll be happy to transfer your tapes.

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8. Will I be able to edit my movies?

If you get a hard drive and have editing software that supports AVI files you can edit your videos.

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9. Will my new DVD play on my DVD player?

We use brand name DVD-R which has been shown to be the most compatible general use media. We also print your title directly on to the disc rather than using stickers. Our discs have been found to be compatible with over 95% of home DVD players made in the past five years.

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10. I have very specific needs for my menu, chapters, editing, etc. Can you help?

Let us know what your needs are and we will do our best to help you out. When we copy VHS to DVD, your home movies will have chapter points inserted every 5 - 10 minutes depending on length of video.

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11. Can I combine footage from multiple tapes onto one DVD?

Yes, but there is an additional fee $10 per tape to do so

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12. How do I place an itemized order; how should I send my movies?

The Order Process:

Step 1: Let us know what you are sending and what you want as your finished product.
Step 2: Label each of your tapes in the order that they should be transferred.
Step 3: Keep a copy of any information that is written on the outside of each tape.
Step 4: Send your tapes and the checkout confirmation to:

Memories Custom Videographers
2158 45TH Street
Unit # 529
Highland, Indiana 46322

We prefer FedEX or UPS for shipping

Step 5: We will email you and confirm your quote once we have received your movies.
Step 6: You will receive an email with your tracking number when the original video along with your copies have been shipped.

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13. How do you transfer video tapes. What is the process for transferring video?

We feel you should know what you are paying for and give a How it Works in a Nutshell as well as a detailed technical description.

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14. What tapes do you convert?

We specialize in VHS, VHS-C, 8mm Tapes, MiniDV, Digital8, Hi8, and Betamax tapes.

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15. What is the best way to preserve my home movies?

We recommend ordering at least 2 DVD copies of every transfer so that one DVD copy can serve as your archive copy of the transfer.

We strongly recommend visiting The Association of Moving Image Archivists for expert advice on how to preserve the actual tape.

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